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Repair & Service Instructions

This page details how to send your electrolarynx or amplifier for repair or service. For other products, please call or write for details.

Click Here for SoniVox(r) or BoomVox(r) amplifier repair instructions.

Electrolarynx Repair Shipping Instructions:
Please call our customer service number at 1-800-330-5969 prior to shipping your device in. Many issues may be resolved over the phone. In the event that we determine your electrolarynx needs servicing, please ship your instrument to us (insured) with a note containing the following information:

Name :
Address:
Phone number :
Email Address: (so we can send tracking information!)
Serial number of the device (located between the battery contacts):
Complete description of your concern:
Do NOT include batteries, charger, or other accessories unless instructed to do so.

If you include all of this information, it will help us repair and ship your unit on the same day that it arrives.

Please note that we strongly recommend UPS or FedEx. These companies provide tracking information and services that are not available through the Postal Service. Griffin Laboratories assumes no responsibility for package(s) lost in transit. For questions regarding the delivery of your device, please contact your courier service.

Our standard return service is either UPS Ground or Priority Mail. If you include a check for $20, we will upgrade the shipping service to Express Mail.

Please mail your unit, along with the above mentioned information to

Griffin Laboratories

Attn: Service Dept.
27636 Ynez Rd., #L7199
Temecula , CA 92591
1-800-330-5969


Out of Warranty Repairs:
If you are not certain that your warranty is still valid, you may contact our customer service center via phone (1-800-330-5969) or e-mail, to verify the warranty term applicable to your device.

Repair Payment: We do not repair devices without prepayment. To expedite repairs, you have several options:

  1. You may include a check to cover the cost of repair. We will return the check, with your repaired device, if the device is covered under warranty. If your check exceeds the actual repair fee, we will refund the difference.
  2. You may include credit card information with the repair. We will only charge actual repair costs.
  3. We may call you with the repair fee, and you can provide us with a credit card. Note that this may delay the repair service, since we cannot begin until after we contact you.

Repair Fees:

Level 1: $40.00**
Includes a basic tune up and cleaning.

Level 2: $70.00**
Includes a basic tune up and cleaning. Also covers the replacement of up to two major components: either caps or internal circuit components.

Level 3: $100.00**
Includes a basic tune up and cleaning. Also covers the replacement of three major components: either caps or internal circuit components.

Level 4: $150.00**
This repair level entails a replacement of the main body. Unit must have functioning internal circuitry and end caps to be placed into the new body. If internal circuit repairs or replacement caps are required, these additional repairs will be billed based on the rates listed above.

The above mentioned fees include return shipping via UPS Ground or Priority Mail Service.

To upgrade to Express Mail, Add $20.00.

** Posted repair prices are applicable only to US Customers.

Fees may be waived, with the exception of shipping upgrades, for U.S. Customers with repairs covered under warranty.

Amplifier Repair Shipping Instructions:
Please call our customer service number at 1-800-330-5969 prior to shipping your device in. Many issues may be resolved over the phone. In the event that we determine your amplifier needs servicing, please ship your instrument to us (insured) with a note containing the following information:

Name :
Address:
Phone number :
Email Address: (so we can send tracking information!)
Serial number of the device (located on the back of the device):
Complete description of your concern:
Do NOT include batteries, charger, or other accessories unless instructed to do so, or if you have battery and charging issues.

If you include all of this information, it will help us repair and ship your unit on the same day that it arrives.

Please note that we strongly recommend UPS or FedEx. These companies provide tracking information and services that are not available through the Postal Service. Griffin Laboratories assumes no responsibility for package(s) lost in transit. For questions regarding the delivery of your device, please contact your courier service.

Our standard return service is either UPS Ground or Priority Mail. If you include a check for $20 for SoniVox(r) amp or $25 for BoomVox(r) amp, we will upgrade the shipping service to Express Mail.

Please mail your unit, along with the above mentioned information to

Griffin Laboratories

Attn: Service Dept.
27636 Ynez Rd., #L7199
Temecula , CA 92591
1-800-330-5969


Out of Warranty Repairs:
If you are not certain that your warranty is still valid, you may contact our customer service center via phone (1-800-330-5969) or e-mail, to verify the warranty term applicable to your device.

Repair Payment: We do not repair devices without prepayment. To expedite repairs, you have several options:
1. You may include a check to cover the cost of repair. We will return the check, with your repaired device, if the device is covered under warranty. If your check exceeds the actual repair fee, we will refund the difference.
2. You may include credit card information with the repair. We will only charge actual repair costs.
3. We may call you with the repair fee, and you can provide us with a credit card. Note that this may delay the repair service, since we cannot begin until after we contact you.

Repair Fees:

Level 1: $40.00**
Includes a basic tune up and cleaning.

Level 2: $70.00**
Includes a basic tune up and cleaning. Also covers the replacement of two major components internally, such as the volume control or the microphone jack.

Level 3: $100.00**
Includes a basic tune up and cleaning. Also covers the replacement of an entire circuit board.

Level 4: $150.00**
Call for extensive repair instructions.


The above mentioned fees include return shipping via UPS Ground or Priority Mail Service.

To upgrade to Express Mail, Add $20.00 for the SoniVox(r) amp and $25 for the BoomVox(r) amp.



** Posted repair prices are applicable only to US Customers.

Fees may be waived, with the exception of shipping upgrades, for U.S. Customers with repairs covered under warranty.

Copyright 2008-2016, Griffin Laboratories. Generated on 12-04-08.


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TruToneĀ® Electrolarynx
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rson. Julie Hess is her name out of temmecula office. She sold me on your company. TH . . .

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