Shipping Time:

Most UPS orders placed before 3pm (PST) are shipped on the day they are placed. Other shipping methods may add a day due to pick-up scheduling. In the unlikely event that your order is delayed, we will contact you to let you know the status.

PLEASE NOTE: Most carriers do not deliver on Saturday or Sunday. Some do, although there is an extra fee, and we do not show this option. Please check with the carrier if you have questions, and see below for non-standard shipping methods.

INTERNATIONAL Shipping:

DHL orders may be delayed up to five business days after we process your order due to the delay in their pickup scheduling. DHL has reduced their services within the USA, and this has caused delays in their pick-up scheduling.

We perform security tests to protect credit card owners. This may add a day to your shipping schedule. Please make sure to check your email regularly after placing your order so you may respond.

Unlisted Shipping Method:

If you need a shipping method that is not shown, we might be able to accommodate you--make a request in your Comment box at Checkout. Here are a few example requests that we can help with: --If you need shipping charges billed to your own shipping account; --If you need Saturday delivery; or, --If you need FedEx delivery.

Using this option to request a special service(s) may delay your shipment, if we write for verification and do not receive an answer by the daily shipping time. If you need one of these services, please select the option that most closely resembles what you need, then place your request in the Comments on the first page of checkout. Your shipping fee will be adjusted accordingly--please let us know if you need confirmation of the shipping fee prior to delivery.

Note that some services--such as FedEx--charge a different fee depending on the country the package is originating in. (For instance, a package sent from us may cost over twice as much as a package sent to us.) Because of that, if you wish to see the actual shipping charge, you must use the shipping services USA web site, and use the origin at the city of Temecula, postal zip code 92590.

Handling Fees:

For UPS, we charge actual shipping cost. For boxes shipped using USPS we add a small handling fee in the postage, because we have to actually go to the post office and stand in line. Postal Service orders are dropped off at 11:00am, so if received after that, it may ship the next day. We have had to add a small handling fee for DHL packages also, because they have reduced their services within the USA, including the removal of their local drop-off locations.

Duties and Import Taxes:

The customer is responsible for all duties and taxes outside of the U.S.

Returns

Electrolarynx and Amplifier orders placed online have a 30 day money back guarantee, less shipping charges. There may be a restocking fee, if the product does not look exactly like new. This is typically 10% or less, and is fully dependent upon the condition of the product and product packaging, and if any components require replacing. If you are not fully satisfied with your order, use our Contact page, or call customer service at 1-800-330-5969, and we will work to satisfy you. International customers should use our email Contact form or our direct line, 951-695-6727 during 9am-4pm business hours in California.

You must contact us to receive an RMA before we will accept a return. Once authorized, you must ship within 5 days. No returns will be accepted for any product that has been disassembled or tampered with.

Returns will not be accepted for fluency systems.