Griffin Laboratories

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Shipping & Returns

Shipping Time:

Most UPS orders placed before 3pm (PST) Monday through Friday are shipped on the day they are placed. Orders received on a weekend or holiday are shipped on the next business day. Other shipping methods may add a day due to pick-up scheduling. In the unlikely event that your order is delayed, we will contact you to let you know the status.

We cannot guarantee courier services; by selecting a courier, you are accepting the terms and conditions of that courier. Please visit the corresponding web site of the courier for their policies. We are not responsible for delays due to the courier, weather, or errors. Although 99% of all orders are filled immediately, we cannot guarantee a delivery date until you have received a tracking number from us.

PLEASE NOTE: Most carriers do not pick-up, deliver, or work on Saturday or Sunday, so do NOT count weekend days when calculating the delivery day. Some carriers can deliver on Saturday, although there is an extra fee, and we do not show this option. Please check with the carrier if you have questions, and see below for non-standard shipping methods.

Urgent Deliveries:

If you MUST receive a package by a specific time (if, for instance, you will be traveling), please make a note in the comment box. Please answer ALL of the following questions: 1) What is the latest date & time the package should arrive? 2) Should we upgrade your shipping service in order to meet the requirement? (If you request we upgrade it if required, you are authorizing us to charge the additional amount.) 3) Should we cancel the order if it is not possible to meet the deadline?

INTERNATIONAL ORDERS:

Duties and Import Taxes:

The customer is responsible for all duties and taxes outside of the U.S.A. Import taxes, if applicable, are usually billed by the foreign government prior to delivery of the package, and are out of our control. Please contact your local import office for details.

International Shipping:

Shipment times quoted are not guaranteed. If a delivery time is quoted, it is an estimate for arrival within the international country. Additional time or delays may occur within the international governments Customs & Import office. These delays are not within our control, and Griffin Laboratories, Inc. is not responsible for packages lost or stolen by foreign Postal services. Do not select Postal delivery if you are not prepared to accept the reliability of the postal delivery within the destination country.

DHL orders may be delayed up to five business days after we process your order due to the delay in their pickup scheduling. DHL has reduced their services within the USA, and this has caused delays in their pick-up scheduling.

We perform security tests to protect credit card owners. This may add a day to your shipping schedule. Please make sure to check your email regularly after placing your order so you may respond.

Unlisted Shipping Method:

If you need a shipping method that is not shown, we might be able to accommodate you--make a request in your Comment box at Checkout. Here are a few example requests that we can help with: --If you need shipping charges billed to your own shipping account; --If you need Saturday delivery; or, --If you need FedEx delivery.

Using this option to request a special service(s) may delay your shipment, if we write for verification and do not receive an answer by the daily shipping time. If you need one of these services, please select the option that most closely resembles what you need, then place your request in the Comments on the first page of checkout. Your shipping fee will be adjusted accordingly--please let us know if you need confirmation of the shipping fee prior to delivery.

Note that some services--such as FedEx--charge a different fee depending on the country the package is originating in. (For instance, a package sent from us may cost over twice as much as a package sent to us.) Because of that, if you wish to see the actual shipping charge, you must use the shipping services USA web site, and use the origin at the city of Temecula, postal zip code 92590.

OTHER NOTES:

Handling Fees:

For UPS, we charge actual shipping cost. For boxes shipped using USPS we add a small handling fee in the postage, because we have to actually go to the post office and stand in line. Postal Service orders are dropped off at 11:00am, so if received after that, it may ship the next day. We have had to add a small handling fee for DHL packages also, because they have reduced their services within the USA, including the removal of their local drop-off locations.

Returns

Electrolarynx and Amplifier orders placed online have a 30 day money back guarantee, less shipping charges. There will be a 20% restocking fee on electrolarynx devices and amplifiers, and the device must be in brand new condition. (Since we can no longer sell it as new!) Additional fees for any any items, parts or components that require replacing to make them look like brand new will also be billed at replacement and/or repair rates. This includes accessories and scratches and/or dings on any housing components.

We strongly suggest you request technical assistance if you are having trouble with your product. If you are not fully satisfied with your order, use our Contact page, or call customer service at 1-800-330-5969, and we will work to satisfy you. International customers should use our email Contact form or our direct line, 951-695-6727 during 9am-4pm (M-F) business hours in California.

You must contact us to receive an RMA before we will accept a return. Once authorized, you must ship within 5 days. No returns will be accepted for any product that has been disassembled tampered with, or otherwise damaged.

Returns are not accepted for fluency systems.

Returns are not accepted for accessories, including microphones.

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